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in X daysThis is a Permanent, Part Time vacancy that will close in {x} days at {xx:xx} BST.
The Vacancy
Are you a friendly, approachable individual with excellent communication skills? Do you enjoy being the welcoming face of an organisation that makes a real difference?
St Luke’s Hospice is looking for a compassionate and reliable Bank Receptionist to join our valued Reception team. This is a rewarding opportunity to support our patients, families, staff, and visitors by providing a warm welcome and efficient front-of-house service.
About the Role
As the first point of contact at our busy hospice reception, you’ll play a vital role in creating a welcoming and supportive atmosphere. Whether greeting patients and families, answering telephone calls, or supporting our clinical teams with administrative tasks, you’ll ensure communication flows smoothly across the hospice.
What does “Bank Staff” mean?
As a Bank Receptionist, you'll join our flexible pool of staff who cover shifts on an as-needed basis. This could include planned absences, busy periods, or short-notice cover. It’s a great option if you’re looking for flexible work that fits around your lifestyle, while still making a meaningful contribution to patient care and support services.
Key Responsibilities:
Greet all visitors with warmth and professionalism
Handle enquiries in person, over the phone, and via our nurse call system
Support departments with messages and coordination of information
Receive post and deliveries and manage them accordingly
Maintain confidentiality and handle sensitive information with care
Handle occasional cash transactions and follow reception protocols
Act as a key point of contact in emergency situations such as fire evacuations
This is a bank role, offering flexibility and the chance to work a variety of shifts, including evenings and weekends, depending on service needs.
About You
We’re looking for someone who is:
Confident in dealing with people from all walks of life
Calm, clear, and professional in communication
Able to maintain confidentiality and handle sensitive information with discretion
Reliable and flexible, with a willingness to support the team when needed
Comfortable using phones, handling basic administrative tasks, and managing a reception area
Previous experience in a reception or front-of-house role is desirable but not essential – your attitude, warmth, and commitment to our values are what matter most.
Why Join St Luke’s?
At St Luke’s Hospice, we are guided by our values: Compassionate, Dignified, Inspired, and Pioneering. We offer a supportive and inclusive environment where your contribution is truly valued. As a Bank Receptionist, you’ll have the opportunity to be part of a caring team and gain experience in a rewarding healthcare setting.
Ready to apply?
If this sounds like the perfect opportunity for you, we’d love to hear from you.
To apply, please submit your CV and a short cover letter to [Insert Application Method].
For informal enquiries, contact [Insert Name & Contact Info].
St Luke’s is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyond.
Everyone who works at St Luke's makes a difference. St Luke’s plays a key role in helping terminally ill people in Sheffield and you could join the team that makes St Luke’s so special.
The Benefits
Advantageous terms and conditions of employment
Family friendly: we work with you to make your role fit your personal circumstances
Working here means you are very important to us and your health and wellbeing matters
Benefit 4
Generous learning and development opportunities
We are proud to offer a range of other miscellaneous benefits to our employees
About St Luke's
We are caring, pioneering and respectful. We are St Luke's.
Working here means you are very important to us and our purpose of giving patients and their families the high-quality care they need.
"I love working at St Luke's. The work is really varied and I go home every day knowing I've made a difference to people at a really important part of their and their family's lives."
Documents
St Luke's Hospice Sheffield
Little Common Lane, Sheffield, S11 9NE
Tel: 0114 236 9911
Registered Charity Number: 254402
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